1) Who are we?
This is the privacy policy of DistrElux B.V., headquartered in The Netherlands (Rondeboslaan 35, 9936 BJ Delfzijl, The Netherlands). DistrElux B.V. (hereinafter: we, us) is an international wholesaler of cosmetic products, also operating under the trade name Voice of Luxury. You can contact us via telephone (085-8082181) or email (info@distrelux.com).
In the context and performance of our activities, we collect, hold, disclose and/or otherwise process personal data. Consistent with the applicable privacy and data protection legislation – more specifically, the General Data Protection Regulation (GDPR) – we qualify as the controller with respect to the processing of your personal data.
This privacy policy explains the ways in which we process personal data. Moreover, it includes important information regarding your rights and our obligations. The policy is divided into the following sections:
- Who are we?
-
Whose personal data do we collect and how do we collect this data?
- What data do we collect and for what purposes do we use your personal data?
- With whom do we share data?
- How long do we store your personal data?
- How do we protect your personal data?
- How do we protect your personal data?
- What are your rights and how can you exercise them?
- Contact
2) Whose personal data do we collect and how do we collect this data?
What is relevant to you will depend on the relation you have with us. To this end, this Privacy Policy is structured in a layered way which enables you to read only what is applicable to your situation.
- If you have placed an order through Google Voice, please refer to section 2.1 of this Privacy Policy.
- If you are a visitor of our website, please refer to section 2.2 of this Privacy Policy.
- If you email or otherwise contact us, please refer to section 2.3 of this Privacy Policy.
Occasionally, we may need to change this Privacy Policy. The most recent version of this Privacy Policy is available on our website.
2.1 You have placed an order through Google Voice
a) How do we collect your personal data, what personal data do we collect and why do we collect this data?
When you order a product from us through Google Voice, we may process your personal data. We collect this personal data through your Google account.
We may process the following personal data:
| Personal data: | Purposes: |
|---|---|
| First and last name, address, email address, telephone number, region code, payment details, ordered products | To conclude the order, to contact you, to render our services to you, to contact you about your delivery, to deal with possible complaints and disputes and to establish, defend and exercise our (legal) position |
| First and last name, email address | To send you our invoices |
We process these data as it is necessary for the performance of our contract with you or in order to take steps at your request prior to entering into a contract.
In case of statutory (tax) obligations we may need to retain information based on the law in the state where you purchased one of our products. We may also need to retain your personal data in case where there is a legal claim for which the data is necessary.
b) With whom do we share this personal data?
In the context of the purposes as listed above, we may share your personal data with our sister companies, debt-collection agencies, law firms, notary firms, relevant (tax) authorities within the EU, parcel delivery services and other third parties, where this is required for the purposes as set out above or where these third parties assist us in this respect. They process your data strictly according to our instructions, and handle and store your data with a high level of security.
c) How long do we store your personal data?
Your personal data will only be stored as long as it is necessary to fulfil the purposes we provided under section a. Some personal data are saved in our back-up files for 7 years for administration purposes.
Under specific circumstances, we must retain your data for a longer period of time, inter alia when we are under a legal obligation to retain your data or when the data are needed for the defence of a legal claim.
2.2 You are a visitor of our website
Our websites do not place cookies. Therefore, if you visit our website, we do not collect personal data from you.
2.3 You e-mail or otherwise contact us
a) How do we collect your personal data, what personal data do we collect and why do we collect this data?
Depending on how you contact us, we will process your personal data.
This may include your first and last name, your e-mail address, your
telephone number and/or the content of your email.
We process these
personal data in order to answer you or to provide you with information.
b) With whom do we share this personal data?
In the context of the purposes as listed above, we may share your personal data with our sister companies, debt-collection agencies, law firms, notary firms, relevant (tax) authorities within the EU, parcel delivery services and other third parties, where this is required for the purposes as set out above or where these third parties assist us in this respect. They process your data strictly according to our instructions, and handle and store your data with a high level of security.
c) How long do we store your personal data?
Your personal data will only be stored as long as it is necessary to fulfil the purposes we provided under section a. Some correspondence send to and by our employees, is saved in our back-up files for administration purposes and to establish, exercise and defend our legal position in the event of claims or disputes.
3) How do we protect your personal data?
We have taken technical, organizational and administrative measures to ensure that your data will not be damaged, destroyed, or disclosed to any third party without your permission. These measures include the use of: firewalls, authentication passwords, and restricted access to your data for a select group of employees. We periodically review the security measures regarding the processing of your data.
4) What are your rights and how can you exercise them?
When we process your personal data, you may:
- ask us for information about the processing of this data;
- request access to this personal data;
- request rectification or erasure of your personal data;
- request restriction of processing of your personal data;
- receive your personal data in a structured, commonly used and machine-readable format;
- transmit this personal data to another organization;
- object to the processing of your personal data;
- withdraw this consent at any time, if we process your data based on consent;
- lodge a complaint with a supervisory authority.
If you request us to remove your personal data, this can mean we cannot provide you with all of our services any longer. Under certain circumstances, we are allowed to refuse such a request. For example when the processing of your personal data is necessary for compliance with a legal obligation or when we are required to retain data for the establishment, exercise or defence of a legal claim.
In case of any questions or requests regarding to this Privacy Policy or the processing of your personal data by us, please contact us. You can find our contact details under section 5.
5) Contact
In case of requests, comments or complaints related to this Privacy Policy or the processing of your personal data by us, please contact us via:
GDPR-coordinator DistrElux B.V.
info@distrelux.com
You can find the contact details of the Dutch supervisory authority on: www.autoriteitpersoonsgegevens.nl.